Delivery & Shipping

Delivery times vary by product and destination — confirmed with your quote. Regional, remote and access-restricted sites are priced on request with tail-lift and access assessment.

1. Delivery Zones

Delivery times vary by product and destination — confirmed with your quote.

Remote, regional and outer-metro postcodes may vary. KW does not deliver to PO Boxes or parcel lockers for commercial equipment.

2. Free Metro Delivery

We offer FREE standard kerbside delivery on eligible orders over $2,000 + GST to selected metro areas across NSW, VIC and QLD.

Included

• Standard commercial business delivery
• Kerbside / loading dock drop-off
• Metro areas only

Not included

• Indoor placement
• Stairs or lift access
• Unpacking or rubbish removal
• Installation or commissioning
• Remote or regional delivery surcharges

3. Premium Delivery Service

For customers requiring additional handling assistance, our Premium Delivery Service is available for selected postcodes. This is a paid service, quoted on request, beyond standard kerbside drop-off.

Service includes

• Indoor placement of equipment
• Basic positioning into kitchen or tenancy
• Packaging removal and cleanup

Optional add-on

• Old equipment removal and disposal — additional cost

Conditions

• Safe and clear access must be available on the day of delivery
• Stairs, difficult access, crane lifts or after-hours delivery may incur additional charges
• Service availability depends on equipment size, weight and site conditions
• Customers must advise access limitations before freight booking

Quote on request — email [email protected] with your order number, site address and access details (lift dimensions, stairs, doorway widths, loading dock).

4. Freight Verification — Checkout Charges Are Estimates

5. Regional & Remote Deliveries

Deliveries to regional, remote or limited-access areas may require additional freight charges and variable delivery times. This includes but is not limited to:

• Remote Queensland
• Northern Territory
• Western Australia remote zones
• Mine sites and resource camps
• Islands
• Farms and rural properties
• Shopping centre delivery with restricted access windows

For these destinations, use the Request Shipping Quote option at checkout, or contact [email protected] before ordering.

6. Site Access Requirements

Customers are responsible for ensuring safe and suitable delivery access at the nominated address. Before ordering, please notify us if the site includes:

• Stairs
• Narrow doorways or corridors
• Lift restrictions (weight, dimensions, booking windows)
• Shopping centre access or dock-booking requirements
• Limited loading zones or kerbside parking restrictions
• Residential delivery
• Crane or hi-ab requirements
• No forklift / no loading dock at site

Measure doorways, lift openings, stairwells and corner swings against the equipment dimensions on the product page before placing your order.

7. Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and may vary due to:

• Freight network delays
• Weather events
• Supplier processing times
• Regional carrier schedules
• Public holidays
• Industrial action or vehicle breakdown

We cannot guarantee exact delivery dates unless confirmed in writing by KW. Spare parts delivery times vary by supplier stock.

8. What's Included as Standard

• Commercial freight with insurance. All orders are sent via insured commercial carriers rated for large-appliance freight.
• Kerbside delivery. Standard delivery is to your kerbside or loading dock. The driver is not obligated to move equipment inside the building.
• Tail-lift available. Request at checkout. We'll confirm if the carrier services your address; additional charges may apply.
• 2-person delivery on request for items over 80kg — call to arrange.

9. Inspection on Delivery — 24-Hour Window

1. On arrival, open the carton in front of the driver. If they won't wait, photograph the sealed carton before they leave.
2. Check for dents, broken seals, loose components, bent casters, cracked glass or damaged stainless.
3. Photograph or video any damage before fully unpacking.
4. Email [email protected] within 24 hours with your order number and photos.
5. KW lodges the carrier claim and arranges replacement or credit — you never deal with the carrier directly.

10. Risk Transfer & Delivery Responsibility

Risk in the goods transfers to the customer upon successful delivery to the nominated address (or, for pickup orders, upon collection). Title in the goods passes once payment has cleared in full.

Customers should inspect goods upon arrival and report any transit damage within 24 hours per Section 9. Damage or defects reported after this window may be assessed under manufacturer warranty rather than transit insurance.

11. Order Emails You'll Receive

• Order confirmation — immediately on payment.
• Freight confirmation + tracking — sent when freight is booked.
• Inspection reminder — arrives before your delivery, not after.
• Warranty registration prompt — 2 days after delivery; reply REGISTER FOR ME and we do it for you.

12. Pickup

Most equipment can be collected direct from the brand's distribution warehouse or our nominated freight depot — often the quickest option, and you're collecting from the same national warehouses that supply dealers Australia-wide. Availability and the nearest location are confirmed with your quote.

Prefer to collect from us? Pickup from our Bankstown NSW location is available by arrangement for many items. Stock is freighted in from the brand's warehouse first, so please allow additional transfer time — we'll confirm timing when we arrange your pickup.

13. Cancellations, Courier Delays & Multi-Shipment

• Orders already booked with freight may not be cancellable. Title and risk in the goods pass to the buyer when freight is booked with the supplier.
• Courier delays caused by weather, industrial action, vehicle breakdown, remote-route timetabling or other events outside our control are not refundable. We will chase the carrier on your behalf and keep you updated.
• Multi-supplier orders may be split into separate consignments with separate tracking numbers, arriving on different days.
• Missed deliveries (no one on site to receive) may incur a re-delivery fee charged by the carrier.
• Address changes after freight booking may not be possible and may incur re-routing fees.

14. International Shipping

KW does not ship internationally. For NZ and Pacific orders, contact [email protected].

15. Interpretation

KW Commercial Kitchen reserves the right to interpret these shipping and freight terms. Where a dispute arises, our interpretation, applied reasonably and consistent with Australian Consumer Law, shall prevail.

16. Questions

Call 1300 001 366 or email [email protected].