FAQs — Ordering, Shipping, Warranty & Returns
If you can’t find an answer here, contact us or call 1300 001 366.
📦 Ordering & Shipping
How long will it take for my order to arrive?
Typical transit times after dispatch:
- Metro NSW/VIC/QLD/SA: 3–5 business days
- Regional & other states: 5–14 business days
How quickly do you dispatch orders?
- In-stock items: ship in 1–2 business days
- Out-of-stock: we’ll email ETA once confirmed
Can I track my order?
Yes. We email a tracking number when your order ships.
What time will my delivery arrive?
Deliveries occur Mon–Fri, 9am–5pm. Exact times aren’t guaranteed.
Can I pick up my order?
Pick‑up is possible when the item is in stock in your state and the supplier allows warehouse pickups. Email us with model + location.
When do I pay for my order?
- We confirm stock & shipping within 24 hours
- Upon your approval, we send an invoice with payment options
- SilverChef Rent‑Try‑Buy: bond + signed rental docs before dispatch
How do I request a quote or tax invoice?
Use our purchase order form and we’ll quote promptly.
💳 Pricing & Payments
Do you offer price matching?
- Competitor must have the item in stock
- Website shows valid RRP/discount
- We may decline if used goods or advertised below cost
What payment methods do you accept?
- Visa, Mastercard, American Express
- Bank Deposit
- Afterpay
🔧 Warranty & Returns
How do I request a warranty service?
Submit a request via our warranty claim page with your order details.
What voids a warranty?
- Incorrect installation or misuse
- Poor cleaning/maintenance
- Unsuitable environment
- Unauthorised modification or damage
See the product user manual for full terms.
What is your return policy?
Returns within 30 days if unused and in original packaging. Return freight by customer unless faulty/not as described.
❓ Other common questions
Do you deliver Australia‑wide (incl. TAS/NT/remote WA)?
Yes, we deliver nationwide. Remote areas may have longer transit times and additional carrier surcharges.
Can you deliver to a residential address?
Yes. Large/bulky items may require tail‑lift service or a site with forklift access; extra fees may apply.
Can I choose a delivery day or get a call before delivery?
We’ll pass requests to the carrier, but scheduling/call‑ahead isn’t guaranteed.
What if no one is on site?
Redelivery/storage fees may apply. Please ensure someone can sign for delivery.
Do you offer installation or commissioning?
For certain products we can recommend licensed installers. Contact us with your postcode and model.
Still have questions? Reach out here — we’re happy to help.
