Privacy

Privacy Policy

Last updated: 20 April 2026Complies with Privacy Act 1988 (Cth) & APPs

Fusion International Trading Group Pty Ltd (ABN 39 670 591 241) respects your privacy and handles personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What We Collect

Identity & contact: name, email, phone, delivery and billing address.
Business details: business name, ABN, trading name. ABN is verified against the public Australian Business Register.
Transactions: order history, quotes, points balance, communications with our team.
Technical: IP address, browser, device, pages viewed, referrer, cart activity (for recovery emails).
Payment data: processed directly by Stripe (card) or your bank (transfer). KW never stores card numbers.

2. How We Use It

To fulfil your order — dispatch, delivery, invoicing, support.
To provide warranty registration and claim handling.
To send transactional emails (order confirmation, dispatch, inspection reminders, warranty prompts).
To send marketing emails (monthly specials, new arrivals) — only if you've opted in; unsubscribe any time.
To detect fraud, prevent abuse, and comply with legal obligations.
To improve the website through aggregated analytics.

3. Who We Share It With

We share the minimum personal information necessary with:

Suppliers / manufacturers — for dispatch, warranty registration and claim handling.
Freight carriers — for delivery.
Stripe — PCI-DSS Level 1 certified.
Xero — for invoicing and accounting.
Google Analytics, Google Maps, Google Ads — analytics and address autocomplete.
Email infrastructure — transactional and marketing.
Government agencies — where required by law (ATO, law enforcement, courts).

We do not sell your personal information.

4. Where It's Stored

Primary data storage is in Australia. Some service providers (Stripe, Google) may process data in the United States or EU under standard contractual clauses and their own privacy frameworks.

5. Cookies & Tracking

We use cookies for session (login, cart), analytics (GA4), and advertising (Google Ads remarketing — only with consent). Block non-essential cookies in our cookie banner or your browser. Blocking essential cookies will break checkout.

6. How Long We Keep It

Order & invoice records: 7 years (ATO requirement).
Account data: until you delete your account or request deletion.
Marketing consent: until you unsubscribe, then retained only to honour your opt-out.
Cart sessions: 90 days. Server logs: 90 days.

7. Your Rights

Access — request a copy of the personal information we hold.
Correction — ask us to fix anything inaccurate or out of date.
Deletion — close your account. We retain billing records for 7 years as legally required.
Opt out — unsubscribe from marketing in any email, or email us.
Complain — contact our privacy officer first. If not resolved, complain to the OAIC.

8. Security

256-bit TLS for all traffic. Passwords hashed with bcrypt. Card data never touches our servers. Internal access is role-restricted and audited.

9. Changes

Material changes will be emailed to account holders and flagged on this page for 30 days. The version date above is authoritative.

10. Contact the Privacy Officer

Email [email protected] or post to: Privacy Officer, Fusion International Trading Group Pty Ltd, 7/72 Canterbury Road, Bankstown NSW 2200.

1. What We Collect

Identity & contact: name, email, phone, delivery and billing address.

Business details: business name, ABN, trading name. ABN is verified against the public Australian Business Register.

Transactions: order history, quotes, points balance, communications with our team.

Technical: IP address, browser, device, pages viewed, referrer, cart activity (for recovery emails).

Payment data: processed directly by Stripe (card) or your bank (transfer). KW never stores card numbers.

2. How We Use It

To fulfil your order — dispatch, delivery, invoicing, support.

To provide warranty registration and claim handling.

To send transactional emails (order confirmation, dispatch, inspection reminders, warranty prompts).

To send marketing emails (monthly specials, new arrivals) — only if you've opted in; unsubscribe any time.

To detect fraud, prevent abuse, and comply with legal obligations.

To improve the website through aggregated analytics.

3. Who We Share It With

We share the minimum personal information necessary with:

Suppliers / manufacturers — for dispatch, warranty registration and claim handling.

Freight carriers — for delivery.

Stripe — PCI-DSS Level 1 certified.

Xero — for invoicing and accounting.

Google Analytics, Google Maps, Google Ads — analytics and address autocomplete.

Email infrastructure — transactional and marketing.

Government agencies — where required by law (ATO, law enforcement, courts).

We do not sell your personal information.

7. Your Rights

Access — request a copy of the personal information we hold.

Correction — ask us to fix anything inaccurate or out of date.

Deletion — close your account. We retain billing records for 7 years as legally required.

Opt out — unsubscribe from marketing in any email, or email us.

Complain — contact our privacy officer first. If not resolved, complain to the OAIC.