These Terms form a binding contract between you (the Customer) and Fusion International Trading Group Pty Ltd (ABN 39 670 591 241) for the supply of commercial kitchen equipment and related services. Placing an order means you accept these Terms. Nothing here excludes your non-excludable rights under the Australian Consumer Law (ACL).
KW / we / us means Fusion International Trading Group Pty Ltd (ABN 39 670 591 241), trading from 7/72 Canterbury Road, Bankstown NSW 2200. Customer / you means the person or entity placing the order. Goods means the commercial kitchen equipment, parts or accessories you purchase. Services means installation, freight, warranty registration or other services we provide. Website means kwcommercial.com.au.
A contract is formed only when we email you an order confirmation — adding items to cart, submitting the checkout form, or receiving a payment receipt does not by itself accept your order. We reserve the right to decline or cancel any order (with full refund) in cases of stock unavailability, supplier withdrawal, pricing error, suspected fraud, freight impossibility, or a buyer failing pre-delivery ABN verification for business-only products.
Quotes are valid for 14 days from issue, unless a different validity is stated on the quote. Prices are subject to supplier confirmation; where a supplier increases the ex-works price before we dispatch, we will contact you before proceeding.
All prices on the Website are in Australian dollars and include GST unless clearly marked otherwise. A GST tax invoice is emailed immediately on payment.
Where a pricing error is clear and material (for example, a $5,000 oven listed at $50), we reserve the right to cancel the order and refund in full — a listed price is an invitation to treat, not a binding offer.
We accept: Visa, Mastercard, American Express, direct bank transfer ((BSB + Account on your order confirmation email)), SilverChef finance, and cash-on-pickup by appointment. For pickup orders, cash must be received before goods are released.
Orders are released after payment clears. Bank transfer orders default to status Awaiting Transfer until funds arrive.
Delivery times vary by product and destination — confirmed with your quote.
Claims received after 24 hours may be refused by the carrier; in that case KW is unable to obtain a remedy and no refund or replacement is available for transit damage, though manufacturer warranty remains unaffected.
All new Goods carry the manufacturer's warranty, which varies by brand (Bromic 5 years, Bezzera 2 years, others typically 1–2 years). Specific terms are printed on your tax invoice and listed on each product page. Warranty is manufacturer-backed — service is performed directly by the brand's authorised Australian service network, which keeps genuine parts locally. See our Warranty Policy.
See our Returns & Refunds Policy. In summary:
To the maximum extent permitted by law, KW's total liability in respect of any Goods or Services is limited, at KW's option, to (a) replacement of the Goods, (b) repair of the Goods, (c) payment of the cost of replacement or repair, or (d) refund of the purchase price. KW is not liable for indirect, consequential or economic loss including loss of profit, loss of business, spoilage of stock, or downtime.
Nothing in this clause excludes, restricts or modifies any guarantee, right or remedy conferred by the ACL or any other applicable law that cannot lawfully be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of NSW. Before commencing proceedings, the parties will attempt in good faith to resolve disputes by direct negotiation, then by mediation through the Resolution Institute.
Fusion International Trading Group Pty Ltd
7/72 Canterbury Road, Bankstown NSW 2200
Phone: 1300 001 366 (Mon–Fri 8:30am – 5:00pm AEST)
Email: [email protected]
ABN: 39 670 591 241
