Terms & Conditions

Welcome to Kitchen Warehouse Online. These terms and conditions outline the rules and regulations for the use of KW Online’s website, located at kwcommercial.com.au and www.kitchenwarehouseonline.com.au.

Agreement Acceptance

By accessing this website and placing an order, you engage in our “Service” and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. If you do not agree to any part of these terms, you may not access the website or use any of the services.

Definitions

• Website: The website operated by KW Online.
• Goods: The items offered for sale on the Website.
• Services: All services provided by us as described on the Website.
• Customer: The individual or entity that purchases Goods and Services from us.
• Freight Company: Third-party companies responsible for delivering Goods.
• Kerbside Delivery: Delivery to the nearest accessible point outside your property.

Payment and Security

We accept the following payment methods: credit cards, PayPal, bank transfers, and SilverChef financing options. All transactions are processed securely, and we do not store credit card details. We cannot be held responsible for issues related to third-party payment gateways.

Cancellation Policy

Customers may cancel their orders before dispatch under the following conditions:

• A cancellation fee of 1.5% applies to change-of-mind cancellations to cover administrative and transaction costs.
• No cancellation fee applies if the item is out of stock.

Delivery Policy

We strive to provide a seamless delivery experience. However, please note the following:

• Orders may be delivered in separate shipments. Tracking details will be provided for each shipment.
• We do not have control over delays caused by freight companies, but we will assist in investigating any delays.
• Premium delivery services, including the ability to select a delivery date and indoor delivery, are available only in the Sydney Metro area.
• Free delivery is provided as kerbside delivery only, meaning items will be delivered to the closest accessible point to your property.
• For any damages, shortages, or incorrect deliveries, you must notify us within 48 hours of receiving the Goods.

Pre-Orders

Pre-orders will be shipped as soon as the product becomes available. Please note that estimated delivery dates are subject to change.

Refunds and Compensation Limits

We aim to resolve disputes efficiently. However, our maximum liability for any claim is limited to the value of the Goods or Services purchased. Any compensation offered will be at our sole discretion and within the scope of the Australian Consumer Law.

Taxes and Duties

All prices displayed include GST unless stated otherwise. Customers are responsible for any applicable import duties or customs fees for international orders.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products, including but not limited to loss of revenue, data, or goodwill. We are also not liable for issues beyond our control, such as third-party delivery delays, website downtime, or technical glitches.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuation of the Service.

Unreasonable Requests

To maintain efficiency and fairness, we reserve the right to decline unreasonable requests or requests that fall outside the scope of our services. Examples include, but are not limited to:

• Special handling requirements beyond standard delivery practices.
• Requests for guarantees that are outside our control (e.g., specific delivery times without premium services).
• Frequent and excessive demands for compensation or services outside standard business practices.

Respectful Communication Policy

We value respectful communication. We reserve the right to refuse service or terminate communication if a customer exhibits disrespectful, abusive, or unreasonable behavior toward our staff.

Updates to Terms and Conditions

We may update these Terms and Conditions from time to time. Continued use of our Website or services constitutes acceptance of any changes.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia, and you submit to the exclusive jurisdiction of the courts in this location.

Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through mediation before pursuing legal action.

Customer Service and Support

Our customer support team is available Monday to Friday, 9 AM to 5 PM (AEST). You can reach us by:

• Email: admin@kwonline.com.au
• Phone: 1300 001 366