Customer Satisfaction Guarantee At KW Commercial Kitchen, our commitment to customer satisfaction is unwavering.

We offer a comprehensive return policy that aligns with Australian Consumer Law and Google Merchant Center standards, ensuring that your shopping experience is both secure and enjoyable.    

30-Day Return Period We provide a 30-day window for product returns. If you’re not entirely happy with your purchase, you can return the item within this period. To be eligible for a return, items must be unused, in the original condition, and contain all packaging and labels.    

Free Return Shipping for Faulty Products If an item is faulty or not as described, we will cover the return shipping costs and offer you a choice between a full refund or exchange.    

Change of Mind We understand that you may change your mind. If this happens, you can return the product to us in its original condition. Please note that in such cases, return shipping costs may not be covered by Kitchen Warehouse Online.    


Special Conditions for Returns:

  • Restocking Fee: A restocking fee will not be applied for faulty or incorrectly supplied items. However, for returns due to change of mind, a restocking fee may be charged to cover the logistical costs. This fee will be clearly communicated at the time of the return request.


  • Unreasonable Return Requests: We reserve the right to refuse returns that we deem unreasonable. This includes repeated returns or items returned outside our 30-day policy without a valid reason.


  • Supplier Restocking Fee: In instances where our suppliers impose a restocking fee, we may need to pass this cost to the customer. We will strive to minimize these occurrences through careful product selection and quality control.


Refund Process Refunds are processed promptly within 5 business days of receipt and inspection of the returned item. We will notify you once your refund has been issued.

Exchanges We also offer exchanges within the 30-day return period. If you wish to exchange an item, please reach out to our customer support team to ensure the replacement item is in stock.

How to Initiate a Return To initiate a return, please fill out our online Returns Form, which helps us process your request efficiently. Our customer service team is ready to assist you every step of the way.

Our Commitment to Fair Practice We strive to be fair and transparent in our return practices, upholding the rights of our customers while also maintaining the integrity of our business operations.

Not quite right? We’re here to help! Contact our friendly customer support team to start your return or exchange.

We’re committed to making your shopping experience as smooth as possible!