Privacy Policy – KW Commercial Kitchen

Privacy Policy

KW Commercial Kitchen (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and protect your data when you visit our website www.kwcommercial.com.au (the “Website”) and utilize our services.

1. Information We Collect

We may collect and securely store the following types of personal information:

  • Contact Information: Name, email address, telephone number, and mailing address provided during inquiries, registrations, or orders.
  • Commercial Information: Information about your business, such as equipment needs, project specifications, budget considerations, and relevant industry data.
  • Inquiry Information: Detailed records of your interactions with us, including emails, support requests, feedback forms, and phone calls.
  • Website Usage Data: Data on your visits to our website, including IP address, browser type, operating system, time spent on the site, pages visited, referring URLs, and other browsing patterns collected through secure analytics tools.
  • Device Information: Details about your device, including device type, operating system, screen resolution, and unique device identifiers to optimize user experience.
  • Transaction Information: Payment and billing details provided securely during transactions, encrypted and protected according to industry standards.
  • Other Voluntary Information: Any additional information you choose to provide voluntarily, such as reviews or survey responses.

2. How We Use Your Information

Your personal information is utilized in the following ways to ensure excellent service and security:

  • Delivering Services: Fulfilling your requests for products and services, including sourcing equipment, consultations, installation, ongoing maintenance, and customer support.
  • Responding Promptly: Addressing your inquiries, providing accurate information, and resolving your issues efficiently.
  • Enhancing Customer Experience: Analyzing usage patterns and feedback to continually improve our website functionality, service offerings, and customer support.
  • Marketing and Communication: Sending tailored promotional materials, newsletters, product updates, and special offers with your explicit consent. You may opt-out at any time.
  • Compliance with Laws: Meeting regulatory requirements and cooperating with government or legal entities as required by law.
  • Security and Fraud Prevention: Implementing security measures to protect against unauthorized access, fraud, identity theft, and misuse of services.

3. How We Share Your Information

Your personal data is shared carefully and only under strict confidentiality agreements:

  • Company Affiliates: Shared within our business group for internal administrative purposes and enhancing our offerings.
  • Authorized Service Providers: Trusted third-party vendors who assist with website hosting, secure payment processing, email services, analytics, and customer support, bound by confidentiality and security obligations.
  • Consented Business Partners: Only upon your explicit consent, we may share data with selected partners to provide relevant additional services or products.
  • Legal Authorities: Disclosure of personal information when mandated by law enforcement, judicial authorities, or regulatory agencies.
  • Business Transfers: During mergers, acquisitions, or asset sales, subject to strict confidentiality and data protection standards.
  • Professional Advisors: Our legal, financial, accounting, and auditing advisors who must uphold stringent confidentiality practices.

4. Your Privacy Rights

Under Australian privacy legislation, you have rights regarding your personal data, including:

  • Right to Access and Correction: Request and correct personal data held by us.
  • Right to Erasure: Request deletion of your data under certain circumstances.
  • Restriction and Portability: Limit processing or request your data in a structured format.
  • Objection and Consent Withdrawal: Object to data processing and withdraw consent at any time.

Please contact us as detailed below to exercise these rights.

5. Data Security Commitment

We use advanced security practices, including SSL encryption, firewalls, secure payment gateways, restricted data access protocols, and regular audits to protect your personal data. While complete security cannot be guaranteed, protecting your data is our utmost priority.

6. Cookies and Similar Technologies

We employ cookies to enhance user experience, deliver personalized content, and securely analyze traffic patterns. You can control cookies via your browser settings; however, disabling them might limit website functionality.

7. External Links and Third Parties

Our website may contain secure links to external websites. We recommend reviewing the privacy policies of these third-party sites, as we are not responsible for their privacy practices.

8. Policy Updates

We regularly review and update this Privacy Policy for accuracy and transparency. Major updates will be posted prominently, and we may notify you directly via email.

9. Contact Us

For any questions or concerns about this Privacy Policy or your data privacy, please contact us:

  • Email: admin@kwonline.com.au
  • Mailing Address: 8A / 18 Wurrook Circuit Caringbah NSW 2229, Australia
  • Telephone: 1300 001 366